Terms of Service.

    Please read these terms carefully before using our service.

    1. Acceptance of Terms

    By using our service, you agree to these Terms. If you do not agree, you may not use the service.

    2. Description of Services

    preppito is an AI-powered interview preparation platform enabling you to:

    • Simulate human-like job interview conversations via conversational AI
    • Upload your CV/resume and job descriptions for personalized practice
    • Receive personalized feedback, performance reports, and coaching
    • Access a dashboard and other features designed to improve your interview skills

    Access is currently available only for desktop/laptop use with modern web browsers.

    We reserve the right to modify, suspend, or discontinue all or part of the service, with or without notice.

    3. Token System and Payments

    Service access operates with a token-based system (each token = 1 minute of practice).

    Tokens are purchased in bundles, valid for the specified period, and consumed during sessions.

    Unused tokens expire after their validity period.

    Refunds:

    • Tokens lost due to technical errors on preppito's side will be restored after verification.
    • Unused bundles can be refunded within 14 days of purchase if no session has started.
    • No refunds for partially used bundles or unused tokens after the bundle period.

    To request a refund, contact us at info@preppito.com with relevant details.

    4. User Responsibilities & Acceptable Use

    When using preppito, you agree to:

    • Provide accurate and complete account information.
    • Keep your account secure; notify us promptly of any breach or unauthorized use.
    • Use the service lawfully and not for any fraudulent, deceptive, or harmful activity.
    • Not attempt to gain unauthorized access, share your credentials, or transfer tokens.

    5. Account Creation & Security

    To use our services, you must register and maintain an account with accurate, current, and complete information.

    You are responsible for all activities under your account.

    We reserve the right to suspend or terminate accounts for violations of these Terms.

    6. Data and Privacy

    We are committed to safeguarding your privacy. Our core data practices are:

    • We process personal data as described in our Privacy Policy and summarized below.
    • CVs and uploaded documents are processed in real time for interview customization but are generally not stored after your session unless needed for service provision.
    • Interview responses, audio recordings, and performance data are retained only as needed for session and feedback purposes.

    Full details are available in our Privacy Policy.

    7. Intellectual Property

    All original content, features, and functionality of the service belong to preppito and its licensors.

    You retain ownership of any content you submit, but grant preppito a worldwide, non-exclusive, royalty-free license to use, reproduce, and modify it as necessary to provide and improve the service.

    8. Service Availability & Technical Issues

    While we strive to maintain constant access, we do not guarantee uninterrupted service. We are not responsible for losses due to your internet, browser, or device issues. Scheduled maintenance or unforeseen technical issues may temporarily limit service access.

    9. Limitation of Liability

    preppito and its affiliates are not liable for any indirect, incidental, special, consequential, or punitive damages, loss of profit, data, or goodwill, or any damages resulting from your use (or inability to use) the service, irrespective of the legal theory.

    10. Termination

    We may suspend or terminate your access immediately for violations of these Terms. Unused tokens will be forfeited upon termination.

    You may terminate your account at any time by contacting us to request deletion.

    11. Governing Law & Disputes

    These Terms are governed by the laws of The Netherlands. Disputes shall first attempt resolution by good-faith negotiation, followed by arbitration under the Netherlands Arbitration Institute if unresolved.

    12. Changes to Terms

    We may modify these Terms at any time. Material changes will be communicated via the service or email. Continued use of preppito after changes become effective constitutes acceptance.

    13. Contact Information

    Questions about the Terms? Email us: info@preppito.com

    Last updated 30 August 2025